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Event Stationery FAQs

The table shows the latest you need to get in touch to order based on your event month and approximately when your stationery should be dispatched. Frequently asked questions are listed below the table.

  • What method of communication is used?
    All communication is via email only, this enables the Studio to keep a written track of decisions made throughout the process. The quote request form is designed to capture the key information to reduce and hopefully avoid back and forth and the Personalisation Guide clearly highlights the steps for customising your stationery. Please aim to provide your choice in a timely manner, any delays in decision-making, providing information or adding rounds of amends will impact your delivery date and cause it to shift.
  • How will I be informed if the timeline needs to change?
    If there are any changes to the timeline you will be notified as soon as possible. All communication is via email only. The Studio endeavours to respond to emails, within 24-48 hours (excluding weekends and bank holidays)
  • What do I do if I feel I need to call you before placing my order?
    15-minute phone calls are available on selected Saturdays 10am-12noon only. The Studio does not accept phone call requests from those who have not provided adequate information OR completed a quote request form.​ On these occasions, the Studio will request a contact phone number from you and will only ever call you at a pre-agreed date and time. Note: To respect boundaries, the call will come from an undisclosed number.
  • How much should I budget for a semi-custom design?
    On average many of my lovely clients invest around £500-850 on invitations and an additional £500-600 for on-the-day stationery. This can be less depending on guest numbers and the number of different stationery items you choose. A budget of around £1,500-£2k should cover both your invitations and on the day stationery however, bear in mind that quantities, paper and print finish can impact the level of investment required.
  • I have a limited budget, can I still commission you?
    Each suite in the Studio Collection has the flexibility to work for a range of budgets. It might be that you have to consider less pieces and take a multi-purpose approach to your stationery items. There are ways to make reductions - just ask! Remember to be realistic - if you have a large event with 150+ guests you'll need a stationery budget to match!
  • When should I order?
    The table above shows the latest you need to get in touch to order based on your wedding or event month and approximately when your stationery should be dispatched. The Studio recommends that you send out invitations at least 3-4 months ahead of your event date to allow for chasing RSVPs and enough time to get final numbers to other suppliers.
  • How do I make payment?
    Once you've approved your personalised quote, a 50% non-refundable design fee must be paid before work begins. Payment can be made by Bank transfer. Please note design work and printing will only commence once payment has been received.
  • How long will my order take?
    Approximate completion times: 4 weeks for save the date cards 6-8 weeks for invitations 4-6 weeks for on-the-day stationery 4 weeks for thank you cards Keep in mind that postal strikes will impact these timelines.
  • Is there a minimum order quantity?
    Minimum order quantity is 25 for invitations and other items excluding signage. For items which have a particular print finish such as embossing the minimum order quantity is 50.
  • Are samples available?
    Non-personalised paper swatch packs will be available to purchase from the online shop soon for £20 + free delivery to UK addresses only. Each pack includes paper swatches and ink colour samples so that you can see the colours in person. A paper swatch pack purchase will be credited back in full towards any event stationery order you place over £500 that is paid in one payment.
  • Can I request a suite specific sample?
    The Studio doesn't offer suite specific samples of the Studio Collection as minimal excess stock is stored to align with the Studio's eco-conscious ethos.
  • What print methods do you offer?
    All stationery printing is outsourced to the Studio's trusted professional print partners. As standard event stationery is digitally printed. Digital print is high quality, cost-effective, great for full colour prints and the most popular choice.
  • Can the colours be changed?
    You can request colour changes to compliment your colour scheme at no additional cost. Please refer to the personalisation guide to see the colour options available. If you have a paper or envelope colour in mind that's outside the current options, alternative colours can be requested and accepted at the discretion of the Studio. A small fee is likely to apply to cover the time required to select and do test prints of any alternative colour/s.
  • Can the wording be changed?
    Yes, wording changes can be made free of charge. However, the fonts used in Studio Collection designs have been carefully selected for each suite and are fixed.
  • My chosen design is in uppercase, can I change to lowercase?
    Yes, all Studio Collection designs offer the flexibility to change the fonts to lowercase / sentence case and vice versa should that be your preference.
  • Do invitations come with an envelope?
    Yes all save the date cards and invitations come with a recycled kraft envelope as standard with the option to choose recycled white envelopes upon request at no additional cost.
  • Do rsvp cards come with an envelope?
    Yes all rsvp cards come with an envelope as standard.
  • What format should I send wording to you?
    Email your final content as a Word document (or Google Doc) - names, dates, details and thoughtful words to include on your stationery items. For table plans, place cards and any items which include individual names or details assigned to specific individuals please send this as an Excel spreadsheet (or Google Sheet)
  • Will I get to see a proof?
    Once your order is confirmed and I have all of your wording and details you will receive a digital pdf proof. 2 rounds of digital proofs are included within your investment, additional changes after this are billed at £50 per hour.
  • Can I get a printed proof?
    The Studio uses a professional printing service and it can be expensive to set up a run for a single print, so the decision was made to not offer printed proofs. Paper samples are available on request for a fee of £20 to demonstrate the card and colours.
  • Can an icon or monogram be added to a design?
    Email the Studio with the name of the suite you're interested in and any reference image of the type of monogram or icon you would like to add. Additional investment will apply and the fee varies depending on the complexity of the design.
  • Love a suite but would like to add an illustration. Is that possible?
    Email the Studio with the name of the suite you're interested in and any reference image of the type of illustration you'd like to add. Additional investment will apply and the fee varies depending on the complexity of the illustration/s. Note: The Studio's illustration style is abstract forms, if that's not your preferred style I'd strongly suggest seeking an alternative stationery designer.
  • Do you release digital files for self printing?
    Under no circumstance does the Studio release digital artwork files. The Studio works closely with selected print partners to ensure the work associated with the Studio remains a consistent standard from start to finish.
  • I forgot to include someone, can I order more prints?
    If you need to change the quantities before the artwork goes to print, that's absolutely fine. Once the artwork is in production it's not possible to change the quantities ordered. To add more prints, minimum order quantities will apply so please check carefully to ensure you've ordered enough!
  • There's a mistake in the printed stationery - can it be fixed?
    During the design stage you are provided with digital pdf proofs to give you the chance to check and double check that all wording, information and everything else is correct. After the final proof has been signed off, any additional changes will incur re-printing fees.
  • How long does delivery take?
    Shipping can vary from one order to the next. All event stationery orders are sent via a fully trackable postal service which usually takes 24-48 hours from dispatch. Prices are based on the final size and weight of your parcel. An average order costs around £15-20
  • Do you ship outside of the UK?
    Currently the Studio does not deliver outside of the UK. If you are UK-based and hosting an event or wedding taking place abroad the Studio recommends that you pack all on-the-day stationery with you in a suitcase.
  • What is the returns policy?
    All items produced are personalised so it is not possible for the Studio to accept returns. Please read the terms & conditions and information about delivery and returns on the website.

Have a question?

If your query isn't covered in these FAQs or the terms and conditions please do get in touch.

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