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Chloe Ainsley Creative

Modern stationery & design studio

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Shipping & delivery  |  Privacy policy  |  Terms & conditions Eco-policy

© 2018 - 2019 Chloe Ainsley / Trading as 'Chloe Ainsley Creative'.  All rights reserved.

Please do not reproduce any work without the expressed written consent of Chloe Ainsley.

SHIPPING & DELIVERY

UK Shipping

Wedding/Event Stationery Samples, Art Prints and Greetings Cards

All wedding stationery samples, art prints and greetings cards are are shipped via Royal Mail 1st class delivery.

Bespoke and Custom Orders

Bespoke and custom orders are shipped via Royal Mail 1st class signed for delivery or via courier (depending on the parcel weight). A tracking reference will be supplied to you once it has been dispatched. 

Chloe Ainsley Creative accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.

Shipping can vary from one order to the next. A standard order will have a postage charge of around £10 -15 for all orders within the UK. Prices are based on the final size and weight of your parcel.

 Someone will need to be available to sign for your order upon arrival unless you request otherwise.


International Shipping
Wedding/Event Stationery Samples, Art Prints and Greetings Cards

All wedding stationery samples and greetings cards are are shipped via Royal Mail International Economy Service. Goods may be subject to local custom charges, for which we can accept no responsibility for.

Bespoke and Custom Orders

Please get in contact to discuss a quote for international delivery. Goods may be subject to local custom charges, for which the studio can accept no responsibility for. Chloe Ainsley Creative accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.

Estimated Shipping Times

For all orders here are estimated shipping times from dispatch:


UK: 1-2 working days

Western Europe: within 5 working days
Eastern Europe: within 5 working days
United States: Within 5-7 working days 
Australia: Within 5-7 working days 

Rest of The World: Within 5-7 working days

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Cancellations / refunds / issues

All personalised stationery and other paper goods are non-refundable.


What if I’m not satisfied at any stage?

Please let me know if you have a problem with anything at any stage and I’ll try my best to rectify and find a solution. My aim is for everyone to have enjoyed his or her experience.

Do you have a cancellation and refund policy?

Your deposit is non-refundable. If you wish to cancel your order during the design process and/or before artwork has gone to print, you will not be required to pay your remaining balance due on the stationery. Once you have approved the artwork and paid the balance, the sale becomes final. I cannot give refunds on completed orders.​​ 

 

The studio cannot accept returns due to any or all errors. It is your responsibility to ensure the wording/spellings on your stationery matches with your requirements. If errors are discovered once your stationery is sent to print, the studio are required to charge for a reprint at the minimum quantity.

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What happens if I run out of invitations?

I always recommend you order one per household, couple or individual with an additional 15-20% extra. The additional 15-20% allows for any additions to the guest list at a later stage, as reprinting can be costly for a small print run.