Delivery & returns
Made to order
Almost everything is made to order so there is a minimum turnaround time of 7-10 working days for orders to be produced and dispatched. Each product category displays its own approximate completion times and pre-order products in the online shop also display turnaround times in the descriptions. Please be mindful of this when ordering.
All stationery samples, art prints and paper goods are are shipped via Royal Mail 1st class delivery.
Bespoke and semi-custom orders are shipped via Royal Mail 1st class signed for delivery or via courier (depending on the parcel weight). A tracking reference will be supplied to you once it has been dispatched. Chloe Ainsley Creative accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Shipping can vary from one order to the next. A standard order will have a postage charge of around £15 within the UK. Prices are based on the final size and weight of your parcel. Someone will need to be available to sign for your order upon arrival.
Online shop purchases
When purchasing from the online shop, the cost of shipping is determined by weight and will be reflected at the checkout once you have entered your address. We aim to send all orders within 10 working days. Royal Mail usually deliver within 2-5 working days in the UK.
Note: currently not shipping outside of the UK.
All stationery samples, art prints and paper goods are are shipped via Royal Mail International Economy Service. Goods may be subject to local custom charges, for which we can accept no responsibility for.
Bespoke and semi-custom orders
Please get in contact to discuss a quote for international delivery. Goods may be subject to local custom charges, for which the Studio can accept no responsibility for. Chloe Ainsley Creative accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Online shop purchases
When purchasing from the online shop, the cost of shipping is determined by weight and will be reflected at the checkout once you have entered your address. Please note that international items may be eligible for local customs or duty charges of which the Studio are not in control of and are to be paid by you.
All Bespoke items, Personalised items or Limited edition items are non-returnable.
If you would like to return something please email the studio.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the item is not returned in its original condition, you are responsible for any loss in value.
If 30 days have passed since your purchase, the Studio cannot offer you any refund or exchange.
Once your return is received and inspected, the Studio will send you an email to notify you that the Studio has received your returned item. The Studio will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often processing time before a refund is posted.
Sale and special offer items
Discounted and all other sale and special offer items cannot be refunded.
The Studio only replaces items if they are defective or damaged. If you need to exchange it for the same item, send an email. In order to exchange you must get in touch within 3 days of delivery and return items back within 7 days of delivery.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in all the original packaging.