Terms & conditions
Outlined below is the terms and conditions set by Chloe Ainsley Creative. Please read carefully. By making a payment and requesting that work starts you are accepting these terms.
Copyright to all design work featured on the website and the Studio’s social media feeds is retained by Chloe Ainsley Creative unless stated otherwise. Having any of Chloe Ainsley Creative designs replicated by another designer is strictly forbidden and against copyright laws.
Any designs purchased from Chloe Ainsley Creative are for personal use only. You may not sell or re-sell any of the products you receive. Chloe Ainsley Creative exclusively holds copyright for all designs. You, or any third party, cannot copy or reproduce any of the designs from the website, social media feeds or sent in the PDF proofs.
Chloe Ainsley Creative will not replicate or copy another designers artwork. The Studio can draw inspiration and ideas from another designers work to create yours but cannot under any circumstances do an exact copy as that is against copyright laws.
When ordering your designs, please ensure all information you give is correct. Information is only accepted digitally in an email or as an attached document file such as a Word document. A relevant postal address and email address is vital for the process to run smoothly. Chloe Ainsley Creative cannot be held responsible for orders being sent to the wrong address if this has been given incorrectly by yourself.
Designs purchased through any shop selling Chloe Ainsley Creative products require 100% payment on ordering. Work booked directly and semi-custom jobs, require a 50% design booking fee upfront with the remaining 50% due before the work is sent to print. Bespoke jobs, require 100% of the design fee upfront with the remaining balance due before the work is sent to print.
All charges will be invoiced. All payments must be paid within 15 days of invoicing via Bank transfer unless otherwise stated. Billing will reflect the actual costs incurred and any client requested changes will be billed additionally. Throughout the process Chloe Ainsley Creative will advise you on any price changes on any amendments to the original order and your final invoice will be adjusted accordingly.
Payment is required on any order prior to the design process proceeding.
Whilst it is usual for the payment to be paid in full upfront or a 50% design booking fee, exceptions may be made should you need to pay in instalments but please note that no order will be printed or dispatched until the full payment has been made.
Chloe Ainsley Creative reserves the right to regretfully decline any request for design services/ stationery due to limited availability and/or conflicts of interest.
Proofs and process
Throughout the design process, proofs will be sent over for you to review. As standard you can receive 2 rounds of design and proof and 1 round of minor amends if needed as part of the price. If further amends need to be made after 2 rounds of design you will be charged additionally. It is your responsibility to ensure that all wording and detail on the designs are correct and as you want it. Chloe Ainsley Creative cannot be held responsible for incorrect spelling mistakes or incorrect details. Printing will take place once the final proof has been signed off by you. By signing off this proof you are agreeing to take full responsibility for the design as shown.
Please note that the longer your proofing rounds, and the longer feedback takes to be received, the longer your completion date will be pushed back. A turnaround time will be given once the design has been sent to print, but this is an estimate only.
Chloe Ainsley Creative does not accept responsibility for any spelling or other errors in the content of the artwork being ordered. Whilst the studio will always diligently look through each file carefully for errors, it is your responsibility to carefully check all details and to ensure that these are correct before your order goes to print. No refunds will be made. If errors are discovered once your stationery is sent to print, the Studio are required to charge for a reprint at the minimum quantity
Cancellations of any order can be accepted up until the time of printing, but there will be a fee for any time and/or expense incurred by Chloe Ainsley Creative. Please note the 50% design fee for semi-custom work is non-refundable as is the bespoke design fee. The Studio cannot give refunds after artwork has been approved, printing has commenced or on completed orders. In the unlikely event that Chloe Ainsley Creative needs to cancel your order, you will be given a refund in full.
Colour and printing variations
Please note that samples may not always be 100% like to like to the final finished product due to the nature of print production and process, which can result in minor variations. Please be aware that colours appear differently on screen as to printing. Matching colours can be tricky, but options will be given where possible and colour samples will be sent to choose from for a small fee where necessary.
Paper stock: Due to the recycled and unbleached nature of some of the paper stocks used, shade and fleck can vary between batches giving each piece of stationery a unique edge.
Envelopes: As standard, recycled fleck kraft v-flap envelopes are used for save the date cards, invitations and thank you cards. The envelopes are made from recycled content, therefore colour/content can vary significantly from batch to batch.
Postage and delivery
Wedding stationery and bespoke design jobs – All orders will have an additional postage price on top of goods ordered. This allows the studio to send your package via Royal Mail Special Delivery or a similar operator, which is tracked and insured. Delivery charges are dependent on weight and will be added to your final invoice. You will receive a tracking code via email once the package has been sent. Please ensure someone will be home to receive your item or reschedule your delivery to a more convenient time or date using the tracking reference number. Chloe Ainsley Creative accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Chloe Ainsley Creative use Royal Mail First Class Recorded post for most orders (excluding samples) or sometimes Next Day Courier especially for a large order (e.g. Table Plans).